Private Policy

Tilba Marketing

When you interact with us either through our website or during the course of our dealings with you, we will collect some personal data to enable us to communicate with you and to perform our services. The data is collected through a variety of channels such as:

• Provided directly by you e.g. when you enquire about our services
• Collected in the normal course of our relationship with you
• The personal data has been made public by you e.g. contacting Tilba Ltd via a social media platform
• Collected when visiting our website and using its features
• Some personal data might be created by us for example records of our communication  

We collect your name, contact details including address, phone number and email address.  Additionally, we also collect your IP address, the content of any calls that we might have with you and emails content, we also create a data call history.

The legal basis for processing your data is contractual obligations if you are one of our customers or intend to take on our services; if we contact you for direct marketing purposes on behalf of our customers the legal basis that would apply in this instance is legitimate interest.  We would never contact you with you are registered with the TPS or CTPS.

We use the following applications to store and process your data

• FIVE CRM – data stored in UK & EU
• Arkflux – data stored in UK
• ClickUp – data stored in USA (cross-border transfer safeguards are in place)

We will only keep your data for 1 year after contract termination. After this period the data will be permanently deleted from all our systems and safely disposed of.

You have the right of access to obtain copies of your data, the right to have your data rectified if it’s incorrect or incomplete, the right to object to your data being processed and to have your data deleted. However, the objection and deletion are not absolute rights they are applicable only in certain circumstances. If you wish to exercise any of your rights, please reach out to use using the email below.

We would hope that you will never have the need to complain.  However, in case you do please contact us at emma@tilba.co.uk and we will do our outmost to resolve the matter. If you feel that we have not dealt with your complaint to your satisfaction you have the right to complain to the supervisory authority https://ico.org.uk/concerns/